To Drive Our Customers' Digital Revolution
Description
Digital transformation (digital revolution) is rapidly progressing worldwide. What is needed at this time is a proactive system, known as SoE (Systems of Engagement), that can provide customers with new experiences.
Such systems cannot be handled with traditional system design methods suited to SoR (Systems of Record). This course will teach you the necessity and mastery of "service design" methodologies, which are applied in the most crucial requirements definition phase.
This course is preparatory material for the Practical Service Design Course held by the Japan Information Service Industry Association (JISA). The instructor is Junki Munehira.
■Instructor Profile
Name: Junki Munehira
After dropping out of the Graduate School of Science, Kyoto University, he worked for a major electronics manufacturer before joining OGIS Research Institute in 1986. He served as Consulting Department Manager and Software Engineering Center Director, and until March 31, 2014, he was a Director and Executive Officer, Head of Technology Department.
During his tenure, he led the technical organizations of the Cloud Integration Center, Agile Development Center, Enterprise Open Source Center, IoT Center, and Data Science Center, as well as the consulting organization of the Business Innovation Center.
From April 1, 2014, he served as Special Advisor and Executive Officer, General Manager of the Commercial Distribution Platform Business Division, LockOn Co., Ltd.
From October 1, 2016, he presided over the Kyoto Business Design Lab, specializing in digital transformation, including digital retail, IoT, and Logistics 4.0.
He primarily conducts research activities on IT investment management, IT governance, business modeling, BPM, SOA, EA, BSC, and service design, while also serving as an IT advisor, assisting CIOs/CDOs and CTOs/CSOs of multiple companies.
He is a coordinator for the Kansai Chapter of the Service Design Network Japan.
What you’ll learn:
You will deepen your understanding of digital transformation (DX).
You will learn about the aims of companies worldwide in advancing DX and the importance of service design.
In the Practical Service Design course workshops, you will learn customer experience design methodologies.
In the Practical Service Design course workshops, you will experience participatory project management.
Are there any course requirements or prerequisites?
There are no specific requirements.
Who this course is for:
Participants of the Practical Service Design Course held by the Japan Information Service Industry Association (JISA)
Those who wish to support the digitalization of their customers
Instructor
Japan Information Service Industry Association (JISA)
Research, information provision, education and training, international exchange, and community activities related to the information service industry
■Establishment
June 18, 1984: Establishment as an incorporated association (establishment permission granted by the Ministry of International Trade and Industry) (merger of the following two organizations)
Japan Information Center Association (established June 1970)
Software Industry Promotion Association (established June 1970)
April 1, 2011: Transition to a general incorporated association (transition approval granted by the Prime Minister)
■Main Activities
JISA conducts the following activities related to the information service industry:
1. Research on management, technology, environment, trade and investment, etc.
2. Technology development and standardization related to quality, productivity, reliability, security, etc.
3. Advanced Transactions and Protection of Intellectual Property
4. Development of IT Human Resources and Regional Development
5. Multilateral (WITSA, ASOCIO, etc.) and Bilateral Exchange and Cooperation, and Globalization Response
6. Privacy Mark Certification
7. Information Exchange and Cooperation with Related Organizations, etc., and Expression of Opinions and Submissions to the Government, etc.
8. Dissemination of Activity Results, Publication of Materials, Dissemination of Regular News, and Provision of Related Information
9. Member Exchange Activities of District Chapters, etc., and Member Services such as Non-Life Insurance, Life Insurance, and 401K
一般社団法人情報サービス産業協会 （JISA）
Comments
Post a Comment